Job Details
**Assistant Guest Services Manager**
Sunriver Resort
Sunriver
Oregon
Job Overview
The Guest Services Assistant Manager provides leadership and guidance to the guest services team for the overall success of the resort. They are responsible for motivating and training staff to provide the most exceptional guest service while maintaining AAA Four Diamond standards.
They will always conduct themselves in a manner which supports Core Values of Sunriver Resort:
*Trust, Open & Honest Communication, and Commitment.*
The Assistant Guest Services Manager shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the destination and Employer of Choice!
Essential Functions
* Always posted at the front desk or in the lobby
* Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
* Follows proper check-in procedures
* Registers guests into computer system, verifying registration, address and credit information
* Accepts payment for guests accounts both at the time of registration and check out
* Follows set procedures on posting, charges, cashing checks, safe deposits and refunds
* Maintains accurate records of room availability
* Responsible for key control
* Completes appropriate front office reports
* Resolves problems arising from guest complaints, reservation and room assignment activities
* Assists with the development, training and inspiration of associates for promotion
* Works closely with Housekeeping, Engineering, Sales and Conventions to ensure exceptional guest satisfaction
* Attends appropriate resort, division and department meetings
* Designs and implements training programs for Front Desk team
* Reviews and responds to guest feedback through Revinate and communicates information to staff to ensure continual guest satisfaction
* Maintains a strong knowledge of hospitality trends and issues
* Assures guest service standards are being applied by all guest services team
* Conducts staff meetings as needed
* Coaches and counsels team as necessary
* Assists with maintaining a strong morale and spirit throughout front desk team
* Maintains records for all VIPs, special requests, etc.
* Maintains an up to date working knowledge of all resort amenities as well as any special events
* Provides accurate directions and resort information for guests
* Makes dining and activity reservations for guests
* Upsells other resort services and amenities to guests
Qualifications
* High school diploma or equivalent
* Prior hospitality experience highly preferred
* At least one year customer service experience required
* Prior supervisory experience highly preferred
* Must have a valid drivers license and satisfactory background and MVR check
Property Introduction
Sunriver Resort is Oregon's most popular resort destination, is located on the Eastern slopes of the Cascade Mountain Range, 17 miles south of Bend, Oregon . Enjoying nearly 300 days of sunshine each year, Sunriver Resort combines world-class recreation and resort amenities with Oregon's natural beauty to create an extraordinary vacation destination. The resort boasts three world-class golf courses, which have won many awards including Golf Magazines coveted Gold Medal as one of Americas best golf resorts. Guests looking to relax can take refuge in our renowned Sage Springs Club and Spa. Offering a full range of massages, facials, body treatments, and salon services, our spa is the refuge of choice for relaxation-seekers.
Company Introduction
Sunriver - The Start of The Unforgettable 3,300-ACRE COMMUNITY Inspiration, discovery and treasured memories await you in this stunning mountain resort. Tee off on one of 4 award-winning golf courses or rejuvenate in our beautiful spa and fitness center. Splash in The Cove aquatic center. Fly fish for that big one on the Deschutes. Stay in one of our luxurious homes or suites. Immerse in endless year-round recreation and relaxation.
Area of Interest
Rooms & Operations
Job Type
Full Time
Type of Position
Hourly Position
Req ID
32917BR
** Assistant Guest Services Manager | Lowe DHR**