Job Details
** Apps Support Specialist**
**Job Category****:** IT **Requisition Number****:** APPSS002407 Showing 1 location **Job Details**
**Description**
**Company Standards**
At Angel of the Winds, the World's Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.
**Responsibilities**
Able to provide support for all core business applications to include; Microsoft server 2012 and up, Active Directory (OU's, GPO's, Structures), VMWare, Virtualization deployments, Exchange, SQL, Office products, and Microsoft licensing.
Resolve technical problems; identify and diagnose hardware and software problems.
Act as the second-tier line of support for all software/hardware malfunctions and escalations from help desk.
Manage project development from initiation to closure.
Review and analyze organization business needs; confers with users to evaluate requirements, discuss solutions and develop plan of approach.
Able to prioritize work to resolve technical emergencies as they may occur.
Develop documentation for the first tier IT support team to utilize in installing applications, diagnosing issues, and use of the product.
Provide and/or schedule application related reports as necessary to managers and directors.
Provide initial basic and additional supplemental training to departments regarding the utilization of installed systems as necessary.
Research and test software systems prior to installation to ensure compatibility with present systems.
Remain informed of changes in software, hardware, and industry standard requirements to make recommendations for future software and hardware purchases.
Work to ensure 7x24x365 system uptime for core business applications.
Other duties as assigned.
**Qualifications**
Exceptional guest service skills required.
Associates degree in Computer Science or a related field from a community college or other approved educational institution; and four years related experience and/or training; or equivalent combination of education and work experience in utilized or similar applications in a Microsoft network operating environment.
Knowledge of a 24-hour, 7 day a week operation preferred.
Skill in effectively, communicating information through verbal and written correspondence to employees, managers, clients, customers, and the general public, including writing reports, business correspondence, documentation, and procedural manuals.
Skill in solving practical problems and dealing with situations where only limited standardization exists.
Excellent organizational, communication and leadership skills.
Skill in identifying and resolving administrative problems under pressure conditions.
Work nights, weekends and holidays as required.
Participate in call rotation.
Works with project manager in executing installs and upgrades.
Performs other duties as assigned.
**Certificates, Licenses, Regulations**
Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
**Physical Demands and Work Environment**
Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. This is a 24 hour, 7 days a week work operation.
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