Job Details
Job Location Pawn America Fridley - Fridley, MN Are you looking to join a **FUN**
We are looking for a high energy, fast-paced, positive, dedicated, reliable and go the extra mile manager. Our Assistant Coaches (Assistant Managers) attend a hands-on small group training class which help them lead and inspire their teams to success and deliver exceptional customer service. Assistant Coaches work with employees and customers to find what they want/need by helping employees create solutions to ensure a smooth and exceptional customer experience while maximizing profitability their store's profitability. This individual will supervise and coordinate activities of pawn, sales and web sales team members in their specific location. Duties may include management functions, su ch as purchasing, budgeting, accounting and personnel work, in addition to supervisory duties. We are a unique retailer that understands the value of our customers and team!
**Job Title**: Assistant Coach
**Department**: Pawn America
**Reports to**: Head Coach
**Manages:** Sales Associates, Brokers, Web Sales Specialists and Team Lead
**FSLA Status**: Non-Exempt
**Essential Duties and Responsibilities**:
- Implement policies, goals, objectives and procedures for your specific department
- Direct and supervise team members engaged in guest interaction, inventory-taking, reconciling cash receipts, or performing services for guests
- Plan and prepare specific department schedules according to the stores season and traffic flow
- Complete daily PayCom time off requests, exceptions and any payroll related items for the store
- Monitor sales and pawn activities to ensure that guests receive exceptional service and quality goods
- Responsible for hiring, training, assigning duties, coaching and evaluating team members
- Enforce safety, health, security rules, OSHA compliance, and loss prevention in your specific location
- Responsible for training Team Members to effectively examine merchandise to ensure that it is correctly priced, displayed and that it functions as advertised
- Provide guest service by greeting, assisting and responding to inquiries or complaints
- Keep appropriate personnel informed of known actions, which may affect the ability to successfully perform assignments or adversely affect company operations
- Fully understands duties and monitors responsibilities of Team Members
- Other tasks as assigned by Head Coach or District Manager
Formal Education and Experience Requirement (Must meet one or more of the following requirements):
* Associates degree
* 2-4 years of Assistant Manager experience
* 2 years of pawn or sales experience
Knowledge:
* Point of sales systems
* Proficient in Microsoft Office Suite
Certificates, Licenses, Registrations:
* Must maintain valid/unrestricted drivers license at all times
* Eligible to obtain any special state required licenses and/or certificates as required by law or the company
* Must maintain eligibility to be a responsible person on FFL license
**Physical Requirements:**
* Stand or sit (stationary position) 20% of day
* Walk (move, traverse) 80% of day
* Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position) 100% of day
* Climb (stairs/ladders) or balance (ascend/descend, work atop, traverse) 20% of day
* Stoop, kneel, crouch, or crawl (position self to, move) 30% of day
* Talk/hear (communicate, detect, converse with, discern, convey, express oneself, exchange information) 100% of day
* See (detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess) 100% of day
* Taste/smell (detect, distinguish, determine) 100% of day
* Pushing or pulling 20% of day
* Reaching 20% of day
* Repetitive Motion 20% of day
**Lifting Requirements**:
* Medium Work: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects