Job Details
** Customer Service Specialist**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO01512 Showing 1 location **Job Details**
**Description**
**OBJECTIVE:** To ensure superior service to all customers contacting the Bank through prompt, efficient and knowledgeable handling of all calls.
**ESSENTIAL FUNCTIONS**
* The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
* Deliver **Fanatic** Customer Service: Always Exceed Customer Expectations
* Be the **POWER of Red!** Promises are always kept. One to say yes, two to say no. Bump it Up! Welcome everyone, make them feel special. Exceed Customers expectations, every time. Recover the Republic way, make every wrong right.
* Customer Service Support - Answer all inquiries internally and externally, including questions about Products and Services, Wires and Accounts.
* Set up and Support Online Banking Accounts, Mobile Banking and I Pay
* Set up and Support Escrow Agent Accounts
* Support Remote Deposit Product for Customers
* Provide assistance with Electronic Banking.
* Other duties or special projects as assigned
**REQUIREMENTS/QUALIFICATIONS**
**Skills and Competencies:**
* Excellent communications skills, both oral and written
* Strong interpersonal and Customer Service abilities
* Strong problem solving skills
* Experience with servicing business banking customers preferred
* Some technical experience with Remote Deposit Services preferred.
* Detail oriented and able to perform job functions accurately
* Ability to multi-task and remain organized
* Ability to maintain confidential customer and Bank information in a responsible and secure manner
* Basic computer skills, Microsoft Word and Excel knowledge required
**WORKING CONDITIONS**
Traditional office environment with no unusual work conditions
**PHYSICAL DEMANDS***Republic Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this position*.
* Frequently sitting
* Lifting/carrying up to 15 lbs.
* Manual dexterity for computer work
* Speaking, hearing and vision are required to perform all essential functions
*Proud to be an Equal Opportunity Employer EOE M/F/V/D*
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)