Job Details
As a POS/Payments Support Specialist, youll provide support, training, and product knowledge to our merchants through a combination of onsite visits, responding to tickets in our CRM system and answering calls. This position will be a primary installer of the equipment and software implementation of a new system.
**What youll be doing:**
* Provide customer support and assist in addressing the needs of our POS and Payment clients via the telephone, email, and ticketing system
* Assist in account maintenance items related to ACH and Credit Card accounts
* Program, support, and train customers on the BNG Gateway, Desktop terminals, and point of sale systems (RM and Duet mainly)
* Complete implementations of POS systems on-site at clients business locations
* Perform root cause analysis when troubleshooting complex technical issues and report back to team and customer
* On-call availability on a rotating schedule
* Collaborate with sales and technical team to escalate issues
* Update technical documentation and FAQs
* Perform additional tasks and/or duties as assigned
**Your skills and qualifications:**
* High School Diploma or GED required
* 3+ years of customer support experience required
* Previous work experience in technology field desired
* Happy, patient, and empathetic personality
* Interest in technology and software
* Superior customer service skills
* Ability to analyze and troubleshoot problems
* Excellent written and verbal communication skills
* Ability to organize and prioritize tasks
* Strong ability to complete tasks according to established timelines and quality standards
* Previous exposure or experience with a CRM preferred
* Proficient in Microsoft Office and Google Suite
**Accounting Software**
Say goodbye to time-consuming accounting tasks, stressful collections calls, and an aging A/R that just wont quit. Say hello to effortless cash flow.