Job Details
ROLE OVERVIEW
We are seeking a reliable and motivated Front Office Coordinator for our Brentwood location. The candidate will be the front office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.
BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
HOURLY PAY: $17.75-$18.75/hour
LOCATION: 9020 Overlook Blvd Suite 130, Brentwood, TN 37027
RESPONSIBILITIES
Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service.
Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system.
Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc.
Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection.
Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy.
Assisting patients with Vsee access, Patient Portal, and navigate LifeStance website platforms
Answering emails and Patient Messages via Patient Portal and voicemails
Auditing the scheduler daily for appointment cleanup
Office upkeep and making sure common space is clean and clutter free
General office duties, such as sorting the office mail, scanning documents, and Efaxes
Backup support to the Office Lead for the pre-appointment processes
All other office duties as assigned by the Office Lead
SKILLS & EXPERIENCE
High School Diploma or equivalent; Associate's degree preferred
2 years of customer service care experience; experience in healthcare is highly preferred
Prior knowledge of OSHA/HIPAA regulations would be advantageous
Ability to multitask
Ability to work independently and as a team member
Strong communication skills, both written and verbal
- Qualified candidates must be legally authorized to be employed in the United States
- LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture