Front Desk Agent - Spark by Hilton Mystic Groton

Job Details

Front Desk Agents check guests in and out of hotels, motels, and resorts. This may include verifying guests' registration information, processing payments, issuing room keys, and directing guests to rooms.

Responsibilities

Receiving accommodation reservations from visitors
Taking the details of all arriving guests including payment information
Allocating rooms to all guests
Providing information to guests about the procedures, policies, and facilities of the hotel
Providing the guest with the necessary tourism information
Issuing receipts to the guests
Ensuring the safety and security of all guests
Maintain all guest reservations in accordance with credit card security requirements
Balance and properly account for all transactions during shift.
Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel.
Respond to guest s requests for immediate repairs.

Qualifications

High school diploma or equivalent
Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Spark by Hilton Mystic Groton

05/22/2024

Mystic,CT