Job Details
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu's sunny beaches and Santa Barbara's famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.
Our Brand Promise:
At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.
Our Promise to You:
To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.
What Makes Us Unique:
Four Seasons Hotel Westlake Village is a Southern California oasis, set between the bustle of Los Angeles and Santa Barbara's wine country, just north of Malibu's famed beaches. It's here where recreation, rolling hills, and southern California's best climate meet a wealth of resort-style amenities, recreation, wellness, and culinary experiences to relax, reconnect, recharge and renew.
What We Expect:
Job duties include but are not limited to:
* Ensure the daily cleanliness of the spa, fitness center, locker areas and indoor swimming pool.
* Ensure all amenities, towels and lockers are stocked on a daily basis.
* Ability to adhere to all Four Seasons Cultural and Core standards.
* Posses a high level of attention to detail in order to maintain a meticulously clean and tidy fitness facility
* Responsible for maintaining cleanliness of indoor pool and pool patio. Following up with indoor pool and pool patio guest needs.
* Ensure all beverage stations (hot and cold) and fruit are consistently refreshed and maintained up to standard.
* Responsible for greeting guests upon arrival and providing tours of facility.
* Inform guests on all aspects regarding the services, hours of operation, rules and regulations, and classes to ensure an exceptional guest experience.
* Maintain constant communication with Guest Services Coordinator, Dir of Ops and Dir of Fitness regarding guest related issues.
* Ability to follow proper payroll functions
* Ability to provide the proper and safe operation and care of all health club equipment including fitness equipment, free weights, bicycles, sauna, Jacuzzi, and handicap lift.
* Ability to report equipment malfunctions promptly and accurately
* Ability to ensure safety procedures are followed and notify Security of any incident or injury.
* Ability to handle lost and found items
* Other duties assigned
Ideal Candidate Will Have:
* High school education or equivalent.
* 2-4 years providing customer service in fitness environment.
Experience in dealing with high volume of guest inquiries.
* Ability to read, speak and write English.
* People oriented with positive attitude, professional appearance, and strong customer service skills.
* Proven problem solving skills and sound judgment.
* Demonstrated ability to efficiently multitask and thrive in a fast paced environment.
* Must be able to function independently and as a team player with strong work ethic.
* Willingness to work flexible hours.
* CPR Certification (preferred).
We Offer:
* Hourly Rate: $19.48
* 401K Retirement savings plan
* Employee Assistance Program
* Investment in your Wellbeing
* Life Insurance
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* Free meals and on-site parking
* Training programs, tuition reimbursement
* Growth & Development opportunities
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -