Job Details
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents. Visit www.wedriveu.com
Job Description:
The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.
Shift Hours: Monday-Friday; 2:30pm to 10pm
Duties and Responsibilities:
- Monitor drivers throughout their routes.
- Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
- Assist with investigating and resolving customer concerns.
- Monitor traffic flow and send out alerts as needed.
- Record incidents for vendor follow-up.
- Support Lost and Found process.
- Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.
- Additional duties and responsibilities may apply.
Skills Required and Physical Demands: - 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality.
- Extremely detail-oriented and exceptional organizational skills
- Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
- Experience using multiple software programs simultaneously with various open tabs.
- Provide quick real time responses to requests.
- Excellent written and oral communication with interpersonal skills.
- Exude a professional and energetic demeanor while performing effectively in a fast-paced environment.
- Experience using a Transportation Management System (TMS) preferred but not required.
- CDL preferred but not required.
EEOC WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.