Job Details
Ann Arbor, MI (100% On-Site)
Job Summary
This on-site position provides best-in-class customer service for our headquarters in Ann Arbor, Michigan. This position will be responsible for the coordination of the open workplace, including conference and training rooms for our two main buildings. Core responsibilities include the upkeep, care and space management for the training and conferencing areas. In addition, this position will lead mail and package services and facility resource needs based on Team needs.
Main responsibilities
Hospitality Coordination (40%)
- Manages schedules for training rooms; assists users in the selection of room space and setup styles; provides master schedule and setup information; updates room scheduling system on availability.
- Coordinates room set-up needs and resets schedules with housekeeping personnel; coordinates special setups with our Technology Team.
- Leads effort of room set-up crew.
- Conducts maintenance inspections of training room and conference room facilities; prepares work orders; maintains furniture inventory and prepares requisitions for furniture, minor equipment, and supplies.
- Coordinates supplies & product for beverage dispensing machines to ensure they are functional and available
- Facilitates billing for day to day and project related invoices
Mail and Package Services (30%)
- Leads intake and delivery of mail and packages
- Assists with outgoing mail and packages
- Coordinates supply needs for mailroom to ensure all materials are stocked
Department Space Management (20%)
- Follow-up daily with housekeeping issues and special needs
- Support amenities and special services such as kitchen and bathroom supplies
- Oversee carpet maintenance including spot cleaning and monthly cleanings
- Assist with the coordination and physically support department relocations
- Work with team members to assist with individual relocations
- Maintain equipment and repair or replace when worn or broken (i.e., cube panels, chairs, etc.)
- Maintain cleanliness in 5,000 sq. ft warehouse and all inventory
Assist Facilities Team with Daily Processes (10%)
- Assist the Facility team as needed hospitality, mail room, special functions, and relocations.
- Assist Team Leader, Facilities Mgmt and Senior Manager Facilities & Development with special projects, requests and events.
Job Requirements
- High School Diploma or GED
- One year of customer service or hospitality service experience
- Willingness to provide exceptional customer service
- Strong interpersonal communication skills
- Telephone etiquette skills
- Organized and efficient with time and task management
- Ability to operate a personal computer and software, specifically MS Office & Outlook
- Ability to initiate and follow-through on projects
- Ability to work independently
- Ability to work with team members
- Ability to prioritize multiple requests
- Ability to maintain schedules
- Ability to lift tables and chairs
- Ability to walk and stand for long periods of time