Job Details
Service Manager opportunities available within a large automotive group!
- 2 Positions available located in (Minnesota / Wisconsin)
- CDJR experience required
- Relocation assistance provided
- Starting base pay $120,000
A leading automotive group is looking for experienced and detail-oriented Service Managers. Candidates for our growing company must have a strong working knowledge of industry standards and practices. Other responsibilities include building customer relations, creating good work environment and properly managing the assets of the department.
Job Description:
- Forecasts goals and objectives for the department and strives to meet them; directs and schedules the activities of all department employees; prepares and administers an annual operating budget for the service department.
- Maintains reporting systems required by general management and the factory; monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
- Attends managers meetings; holds weekly department meetings; Strives for harmony and teamwork within the department and with all other departments.
- Develops and implements a marketing plan which promotes new and repeat business; monitors social media websites.
- Keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.; ensures compliance with manufacturer warranty and policy procedures.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to dealership's guidelines; establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
- Evaluate and hold employees accountable for results and quality of service; provide clear performance expectations, training, coaching, and discipline in a timely manner and in accordance with company policy.
- Maintain adequate staffing level; plan staffing needs proactively, develop budget, create accurate job descriptions, recruit in a timely manner, hire individuals well qualified for their position that embody the company values.
- Develop staff and encourage professional and personal growth through hands-on training, coaching, and mentoring to meet current and future department and company needs.
Company Offerings:
- 401(k) and Roth IRA retirement program w/company match
- Paid Time Off
- Medical, Vision, and Dental coverage
- FSA/HSA plans
Qualifications:
- Professionalism and integrity
- Excellent communication skills
- Detail-oriented and organizational
- College degree in Relevant Field preferred
- 3+ years of automotive management experience
Job Type: Full-time
- Pay: From $120,000.00 per year