Job Details
Penske Automotive Group is a Fortune 200 international transportation services company that operates automotive and commercial truck dealerships principally in the United States and Western Europe, and distributes commercial vehicles, diesel engines, gas engines, power systems and related parts and services principally in Australia and New Zealand. We have created a best-in-class IT environment to support our business needs. We are currently seeking to add a talented member to our corporate IT team.
Overall responsibility is to facilitate the resolution of technical issues within dealerships and corporate headquarters. Dealership support is provided over the phone in a call center style environment while corporate headquarters support is face-to-face. This role will be located at our corporate headquarters office in Bloomfield Hills, Michigan, and is not a remote opportunity.
Specific Duties:
- Account provisioning for various productivity cloud applications and Dealer Management Systems
- Support enterprise, manufacturer and third-party applications including access
- Provide primary technical support via phone and remote software with excellent customer service
- Collaborate with other IT staff to resolve issues
- Prioritize, escalate and resolve incidents from ticket management system
- Deploy and support technology to the enterprise s executives
- Troubleshoot and provision mobile devices
- Adhere to all corporate process, policies and assist with technical documentation
- Provide weekend, holidays and afterhours support (rotation) including occasional travel
Minimal requirements for consideration of this position include:
- Associates Degree in computer sciences or related fields - 4 year college degree preferred
- Two years of related technology experience
- Willingness to continue to grow through outside and in-house training
- Strong experience and knowledge of:
- Microsoft Desktop Operating Systems, Office Suite and cloud productivity applications
- PC Hardware, Mobile Devices (iOS/Android) and peripherals
- Client-side cybersecurity software
- of:
- Retail Environment or similar
- Management Systems (Reynolds/CDK)
- Microsoft Active Directory and Exchange
- VOIP Systems
- Basic WAN/LAN troubleshooting
Personal Skills / Attributes:
Strong interpersonal, analytical, oral and written communication skills
Ability to research requests for a viable solution amenable to all
- Ability to multi-task and prioritize issues
For immediate and confidential consideration, please forward your resume, cover letter and salary history to:
...@penskecorp.com
or via U.S. mail:
Penske Corporation
Attn: Randall Johnson, EVP, HR and Administration
2555 Telegraph Road,
Bloomfield Hills, Ml 48302-0954
No telephone inquiries, please.
Penske Automotive Group is an equal opportunity employer.