Job Details
Position Summary: The Client Care Center Trainer is responsible for the proficiency and success of team members in identifying and servicing the adaptive needs of MobilityWorks clientele.
This position requires a versatile individual, capable of facilitating in-person/virtual training to client care agent roles for client engagement and product solutions.
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Essential Job Functions and Duties:
- Guiding newly hired employees through training curriculum and monitoring progress.
- Identify performance improvement opportunities for new and tenured agents.
- Ability to thrive in a fast-paced, high-call volume environment.
- Develop rapport quickly with team members and clientele.
- Monitor inbound/outbound appointments, internet leads, and task management prospect opportunities.
- Model professional behavior for telephone lead management.
- Foster a team environment by creating and maintaining a positive relationship with peers, clients, and general managers.
- Adhere to all company policies and procedures, OSHA and other safety regulations, and all state-mandated regulations.
- Always comply with MW s Core Values (LOVE IT).
- Complete other duties assigned.
Position Qualifications and Entrance Requirements:
- At least 2-3 years of relevant experience preferred. Familiarity with automotive call center operation is not required, but helpful.
- Highly effective communication skills with a compelling phone presence.
- Strong customer service mentality.
- Warm and friendly demeanor.
- Good energy with a positive attitude.
- Proficient with Customer Relationship Management software and integrated phone systems.
- Solid verbal, written, and interpersonal communication skills are required.
- The ability to complete multiple tasks simultaneously is required.
- Candidates must successfully complete criminal and motor vehicle background checks and pre-employment drug screening.
Physical Demands/Work Environment:
- Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)
- Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 10 pounds.
- Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.