Job Details
**Support Specialist**
at Via Park City, UT Via is on the cutting edge of mobility, building revolutionary technology thats changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation thats friendly to our planet. As a Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company.
Youll be on the ground floor of this exciting operation ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.
**What You'll Do:**
* Serve as the front line, supporting our driver-partners Thrive in a fast-paced environment tackling an array of customer issues.
* Become an expert on our services and spread the love of Via everywhere.
* Deliver above-and-beyond customer service to our riders Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customers experience.
* Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams.
* This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City).
**Who You Are:**
* Clear communicator, good listener, with excellent reading comprehension and writing skills
* Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
* A well-rounded team player who takes ownership of (and pride in) your work
* Dynamic; willing to wear multiple hats and work on projects of all types
* You take initiative to solve problems and get the job done
* Empathy and the ability to put yourself in the customer's shoes
* General awesomeness and a sense of humor
* Fluency in English and Spanish recommended
**Benefits:**
* Hourly wage starting at $23/hr
* Fuel costs reimbursed for those commuting into our office in Summit County, Utah (close to Park City). Park City offices
* End of season bonus
* Employer-subsidized health, vision, and dental insurance
* Employer-subsidized life insurance
* Employer-subsidized short and long-term disability insurance
* A generous paid-time-off package
* Pre-tax commuter and healthcare spending
* 401K (optional)
* Reimbursement for winter tires paid at the end of winter season
Were Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides *everyone* with accessible, efficient, and affordable ways of getting around.
With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Were committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.
Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**
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