Job Details
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
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SUMMARY
The Front Desk Assistant Manager assist in ensuring the day-to-day front desk operations are executed in a manner that meets hotel and Forbes standards.
Front Desk Assistant Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.
SSENTIAL FUNCTIONS
Job duties include; although are not limited to:
- Leads and works with the team
- Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities
- Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
- Ensuring excellent customer service is provided to guests throughout their stay
- Maintaining new procedures for Guest Relations operations that improve processes and communication
- Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
- Performing additional duties as assigned that may be outside of the normal scope based on business needs
- Other duties as assigned by management.
QUALIFICATIONS - College degree preferred
- 1 to 2 years leadership experience in a luxury hotel preferred
- Exceptional guest recovery skills & ability to translate those skills to associate development
- Enjoy interacting with people in a fast paced environment
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly adapt and effectively use new software products
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.