Job Details
COMMUNITY MANAGER
WHY WORK FOR ELME COMMUNITIES?
Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey.If this resonates with you, you might be a great addition to our growing team.
When you join our Leasing and Resident Experience team as a Community Manager, you are joining a passionate team dedicated to nurturing belonging in our apartment communities. You are also joining a team committed to empowerment and long-term solutions. This means that you embrace the responsibility of recruiting and retaining the brightest, most diverse high-potentials in the industry, and coaching them to achieve their best.
PRIMARY RESPONSIBILITIES:
Trust Builder and Ambassador of Exceptional Resident Experiences
- Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
- Provide sales, customer service, and administrative leadership and support to the team and overall operation.
- Think like an owner in the achievement of financial objectives by assisting with rent collection, timely bill processing and payment, operational forecasting, annual budget prep, scheduling expenditures, variance analysis, and initiating corrective action.
- Navigate and resolve resident issues with clear and courteous communication and coach others in doing the same.
- Contribute to the ideation and implementation of advertisement materials and community marketing campaigns.
- Create and disseminate timely, clear, and compassionate communications to prospects, residents, vendors, and internal groups/team members.
- Contribute to elevating and maintaining an exceptional online reputation and compliance with state and local legal requirements.
Team leadership and development- Be a positive role model and champion of company mission, vision, values, and customer service and operational standards of excellence.
- Hire, inspire, and develop a diverse, high-performing team.
- Take ownership in talent attraction and retention efforts by delivering exceptional candidate and employee experiences.
- Generously coach and mentor team members in their professional and leadership development efforts and facilitate participation in on the job and company directed learning programs.
- Ensure that policies, procedures, safety, and compliance expectations are clearly communicated and consistently met.
- Proactively manage staff scheduling, employee time off requests, overtime needs, and general timekeeping responsibilities.
- Demonstrate your learning agility by taking ownership of your individual path to professional development and career advancement.
OUR IDEAL TEAM MEMBER:- Has a passion for people and community. We welcome everyone!
- Has a college degree or applicable lived experience.
- Has a proven track record of career progression in the property management industry with a strong desire to grow as an operational and people leader.
- Demonstrates exceptional aptitude to influence up, down and across functional areas without creating silos.
- Enjoys a flexible schedule that includes working weekends.
- Takes pride in their progressively responsible problem solving, communication and presentation skills.
- Strong financial aptitude and budget management skills.
- Digitally proficient to include Excel, Word, PPT, MS Teams, Social Media.
- Proficient with CRM systems and/or industry specific management software, such as Yardi.
- Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
- Demonstrates resilience and commitment to deliver and be accountable for results.
- Believes in the value of teamwork, understanding that we finish stronger together.
HEALTH AND WELLNESS:We are committed to the mental, physical and financial health and wellness of every Elme team member. Every employee is afforded competitive compensation and benefits with equitable access to growth and development!We respect the importance of healthy work-life integration. Our generous paid time off policy gives you the flexibility to recharge when you need it.
Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)