Customer Service Representative - Zobility

The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation.
The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service needs while being a contributor to a dynamic team environment, being proactive and results oriented, and possessing communication, analytical, and problem-solving skills.

Responsibilities:

Management of Repair Purchase Orders from a diverse range of Commercial and/or Military Airline customers
Focus on external and internal customer support
Action daily queue management such as inductions, quoting, turn-time mitigations, customer status reports, assist with on time delivery metrics and objectives, etc.
Participate, engage, and support customer meetings virtually and/or in-person
Build and maintain customer trust and relations
The ability to adapt to our constantly evolving environment and priorities is essential.
This role will provide numerous opportunities that will help build your aerospace and customer relations experience with both commercial and military platforms
Previous account specialists have progressed to various roles, such as production control, operations team leaders, program management, supply chain, etc.

Qualifications:

Customer service experience preferred.
Computer skills i.e. Microsoft Office (Word, PPT and Excel).
SAP knowledge would be great to consider as well.
In lieu of a degree, the manager will consider reviewing candidates with customer service experience.

Education:

Zobility

06/01/2024

Windsor Locks,CT