Job Details
Thrive in a high-paced environment? Do you love keeping things in meticulous order? Our team at Fort Lauderdale's premier marine electronics service provider is expanding! Since 1988, we've set the standard in our industry and now, we're looking for a stellar Administrative Assistant to help us towards continued success.
**Responsibilities:**
- Conduct customer interactions via phone, email, or in-person meetings to address inquiries and provide high-level support.
- Meet customer needs and ensure satisfaction through proactive communication and timely resolution of issues.
- Generate invoices, estimates, process payments, and assist with product/services expenses
- Highlight product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and reports.
- Maintain regular contact with customers to build rapport and strengthen relationships.
- Assist customers by answering questions, providing cost estimates/quotes, and relaying detailed messages.
- Accurately enter customer data, maintain detailed notes, and update accounts/files as needed.
- Coordinate communication and information flow with other departments to ensure seamless customer service.
- Conduct outbound follow-up calls to existing clients to gather feedback and address any outstanding issues.
**Qualifications and Preferred Skills:**
- Proficiency in QuickBooks and Microsoft Office Suite.
- Previous experience in sales and customer service preferred.
- Detail-oriented and highly organized with excellent problem-solving skills.
- Strong communication skills, both verbal and written.
- Knowledge of sales principles, methods, practices, and techniques.
- Ability to identify problems and effectively resolve objections.
- Ability to work both independently and collaboratively within a team environment.
- Capacity to build and maintain long-lasting relationships with customers.
This role demands attention to detail, a knack for prioritizing under pressure, and exceptional communication skills. We're committed to fair and unbiased hiring through TestGorilla assessments. Interested? Apply today by clicking this link:
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