Job Details
**WHO WE ARE:**
We seek to be the best in market dealership. Positive energy and a friendly atmosphere supports exceptional earnings. Premier is driven to develop *amazing people* , earn *customer loyalty* and deliver *operational excellence* . These pillars are the foundation of our company.
**THE ROLE:**
The Customer Service Representative (CSR) is responsible for customer communications toward specific objective achievement. This position often leads to additional opportunity.
**WHAT YOULL BE DOING:**
* Nurture a culture of excellence serving customer and team member experiences
* Execute inbound and outbound communications to generate appointments
* Execute inbound and outbound communications to support customer satisfaction and loyalty
* Execute problem resolution skills to realize excellence in all facets of the business.
* Report progress, challenges, options, and solutions to assure outstanding results.
**WHAT WERE LOOKING FOR:**
* Proven record of success in telemarketing, customer service, sales
* Energetic, positive, creative, empathetic personalities with passion for continuous improvement
* Exceptional communication skills
* Reliable, organized, healthy work/life balance
* Respectful embrace of digital retailing and dynamic evolution to serve others transparently.
* Impeccable character to lead, communicate and influence amazing customer experiences
**ITS A PLUS IF YOU HAVE:**
* Recognitions of achievement
* Brand experience
* Team orientation and experience
**YOU MUST BE ABLE TO:**
* Extensive sitting, climbing stairs, lifting (<25 pounds), multi-tasking, and personal interaction
* Efficient use of software and technology
* Work a flexible schedule
* Self-manage
* Competitive base, bonus, and benefits reward career success
* Privately held, experienced ownership encourages true excellence
* We empower autonomous success
At Premier Toyota of Amherst, we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.
**Apply for Customer Service Representative**
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