Job Details
** Customer Service with German and Italian**
Date: Jan 19, 2022 Country: Spain State / Province: Catalonia City: Barcelona Job Type: Regular Job ID: 44192 **Job Description**
**ONBOARDING & work currently 100% remote until we can safely return to our beautiful office at World Trade Center by the sea.**
Are you a proactive and motivated **Customer Service Representative**
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the worlds visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world.
Keysight generated revenues of $4.2B in fiscal year 2020 and is a leading technology company that helps enterprises, service providers, and governments accelerate innovation to connect and secure the world.
We are looking for a passionate, people-oriented **Customer Service Representative** for our multilingual customer service team in Barcelona!
This is a complex role for which we will train you thoroughly in our internal processes around incoming orders and how to manage them through to delivery and billing. You need to be organized, communicative and able to interact with different stakeholders.
* Managing customer service requests such as end-to-end order status management, for example:
+ order creation based on input from client and field sales representative
+ tracking of repair/calibration requests
+ manage product changes or returns
+ monitor end-to-end order process status and ensure closure
+ resolve questions around invoicing requirements, contract issues/administration or lease administration
* Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests.
* Resolving problems by applying established policies, procedures and tactics.
* Determining and developing new or improved approaches to processes or tasks.
**SKILLS**
To be successful in this position, you bring the following with you:
**Native or very good level of German**
****Good level (B1/B2) of Italian****
****Good level (B2) of English****
* 2 years relevant experience in a complex, fast-paced customer service environment (finance, commercial)
* Positive, can-do attitude to ensure customer satisfaction and to go above and beyond
* Effective communication skills for client handling and internal stakeholders
* Good time management and organizational skills
* Detail and process oriented to ensure quality and operational excellence
* Proactively resolve complex issues with the best interest of customers and Keysight in mind
* Positively manage stress that is typical in a customer service environment
* **Resident in the Barcelona metropolitan area, NIE and Social security number**
**Job Function**
Customer Service
**Business:**
Keysight Global Sales - Europe
**Employment Program:**
Regular
**Duration (temp position only):**
Not Applicable
**Relocation Benefits:**
No
**Shift:**
Day Job
**Schedule:**
Full Time (F)
**Travel Required:**
None
**Staffing Recruiter:**
Irene VALERO Valero Pizarro
Candidates can be considered to work from the following locations:
Barcelona, Spain
___________________________________________________________________________________
***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
**Job Segment:** Network, Field Sales, Telecommunications, Customer Service, Technology, Sales, Automotive
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