Job Details
* Boca Raton, FL, USA
* Competitive Wages
* Full Time
*health insurance, paid holidays, paid vacation, incentive programs, a quarterly all-company breakfast, and we'll even pay you to take your birthday off!*
**Customer Service Representative**
**Southern Coast Services** is calling all customer service professionals who are interested in an **Customer Service Representative (CSR)** job in the **Boca Raton, FL** area!
**ABOUT SOUTHERN COAST SERVICES**
Southern Coast Services started in 2010 with just one guy in a Ford Explorer performing electrical services. Since then, we have built, expanded, and grown. Now, we are market leaders who are dominating the South Florida area. We plan to continue our growth by providing industry-leading HVAC, electrical, and plumbing services. We're proud to have served our community through the years, keeping homeowners safe and comfortable.
**WHY YOU SHOULD**
We are an **established company** in an **essential industry** that invests in our team and offers real **opportunities for career growth**. Our Customer Service Representatives (CSR) earn top base pay, plus bonuses. Our team also enjoys **great benefits**, including **health insurance, paid holidays, paid vacation, incentive programs, a quarterly all-company breakfast, and we'll even pay you to take your birthday off**! To help you be successful, we also offer **paid training and advancement opportunities**. We also make it easy to apply with our initial **quick and easy mobile-optimized application**.
Southern Coast Services is looking to hire individuals with:
Qualifications:
High School Diploma or GED.
1 year of customer service experience.
Advanced written and verbal communication.
Excellent Phone, Mobile, Text, Email, and Internet experience.
Trade experience preferred.
ServiceTitan experience a plus.
Gmail, Office365, and Telegram experience a plus.
Bilingual skills a plus.
Maintain flexible availability including weekends and some nights.
Must be able to work assigned shifts discussed in interview.
Must be a resident of Broward or Palm Beach counties.
Job Responsibilities/Essential Functions:
Adhere to all company policies and procedures.
Handle incoming and outgoing calls to customers and technicians.
Track, organize and follow up using lead gen software.
Identify customer's needs.
Schedule and confirm appointments.
Communicate with management as required.
Commitment to Southern Coast Services' core values.
Interpersonal skills and multi-tasking.
Resolve issues with professionalism and patience.
Organized, self-disciplined, and a quick learner. Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.