Job Details
** Float Member Service Representative, Marlborough, Full-Time**
**Job Category****:** Branch Services **Requisition Number****:** FLOAT03703 Showing 1 location **Job Details**
**Description**
Monday - Friday 8:30 - 5:30, alt. Saturdays 8:30 - 3:30 flexibility to work some evenings and early mornings depending on branch assignment.
Contribute to DCU's Success Sharing and Business Goals by identifying member's needs, providing quality service and helping members achieve their financial goals. Travel is required as float coverage will be provided at various MA and NH branch locations based on individual branch staffing needs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; cross sell appropriate products and services, make qualified referrals and achieve assigned sales goals.
* Participate in branch and credit union wide promotions to incite excitement for the achievement of sales goals and referrals.
* Understand and explain all DCU products and services and fully provide member education. Open new memberships, accounts and loans utilizing established guidelines and demonstrate electronic delivery systems, including digital online banking and remote deposit capture (RDC). Help support technology education days.
* Obtain Mortgage Loan Originator (MLO) authority through the nationwide licensing system and originate mortgages, as well as obtain Notary Public certification.
* Be cross trained as a teller and accurately process both teller and MSR transactions, assist with end of day balancing, Instant Issuance and ATM balancing if applicable.
* Attend various SEG, business development and community events. May be asked to provide coverage in other areas such as other branches, Mobile Branch, Information Center or support departments.
* Engage with staff, members and management in providing Service Excellence. Deliver a consistent, energetic and positive service experience for all members and staff, whether as a teller, MSR, or greeter.
* Continuously identify efficiencies and process improvements
* Assist management with projects, tasks and systems testing as needed.
* Adhere to all Credit Union policies, procedures, and training requirements.
* Perform other job-related duties as assigned.
**Other Duties:**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**Job Competencies:**
* Flexibility
* Interpersonal
* Adaptability
* Dependability
* Multi-Tasking
* Sales-oriented
**Education and Experience Requirements:**
* High School diploma or equivalent
* 1-3 years related experience
**Additional Eligibility Requirements:**
* Verbal Communication skills
* Technical skills (Word, Excel, Email)
* Bilingual skills a plus
**Work Environment:**
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
**Physical Demands:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.
**Travel:**
This is a job that frequently requires travel to various branch locations. Best practice will be providing coverage at a reasonable distance from their home base, however, there is no guarantee. Reliable transportation is required.
**Service Excellence: The DCU Way**:
All employees are expected to provide service excellence the *DCU Way* through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCUs culture:
+ People Come First
+ Do the Right Thing
+ Make a DifferenceBank Secrecy Act (BSA):
* All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.
**We are proud to be an EEO/AA employer M/F/D/V.**
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)