Job Details
Description
We are currently seeking a highly motivated and experienced Resident Live-on General Manager to join our team at stayAPT Suites in Irmo, SC. As the Resident General Manager, you will play a crucial role in overseeing and managing the daily operations of our property, while consistently providing exceptional customer service to our guests. Your strong leadership skills and collaborative approach will be instrumental in driving our team towards success. In addition to a competitive salary, we offer an onsite apartment, comprehensive benefits package, and the opportunity to contribute to the ongoing growth of our property.
Responsibilities
Deliver excellent first impressions for all guests and potential guests, ensuring special requests are filled.
Responsible for local sales and marketing calls on local demand generators, taking ownership of the entire sales process including market share shift strategy.
Hire, train, coach, counsel, and develop Team Members to their highest level of success.
Work with the team to coordinate and provide excellence in housekeeping, maintenance, sales, and operations.
Provide leadership and management to Team Members in conjunction with the company's purpose, brand, and culture.
Schedule Team Members according to business demands and requests.
Responsible for the proper administration of key control.
Manage online reviews and improve property and brand reputation on key platforms.
Ensure Safety and Security processes and procedures are in place, followed, and utilized.
Know all hotel emergency procedures. Demonstrate and train all associates on these procedures, and inform leadership of any safety hazards.
Manage financial processes and be responsible for secure cash handling and processing procedures.
Assist in planning, managing, and attending guest events.
Report to executive team specific changes needed to continue to be the first choice for extended stay travelers.
Manage all responsibilities related to licenses and contracts.
Responsible for the property's operational success and profitability through effective P&L management within budgetary guidelines.
Ability to be readily available if there is an emergency and to effectively handle emergency situations.
Qualifications
Knowledge of Microsoft Office products.
Ability to utilize Excel to conduct analysis.
Leadership and management skills.
Exceptional written and oral communication
Exceptional organizational skills.