Job Details
Operations - Customer Service Specialist in Salt Lake City, UT at Strategic Staffing Solutions **Location:**
**Experience:**
Not Specified **Job Description**
**Job Title:** Customer Service Specialist
**Contract:** 6+ Months
**Location:** Salt Lake City, UT
*****Must be Fully Vaccinated against Covid-19 and be able to show proof of full vaccination*****
**Job Summary**
* Participate in moderately complex support services in account management, operations, documentation, customer service and technical support.
* Identify opportunities for process improvement within the customer support functional area.
* Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.
* Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing understanding of internal and external customer needs.
* Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues.
* Serve as the first point of customer contact in providing support for routine technical questions and issues.
**Required Qualifications:**
* 2+ years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
* Must be fully vaccinated against Covid-19