Job Details
Job Details
Job Location
N Title - Dallas East - Richardson, TX
Description
COMPANY & POSITION SUMMARY
As an N Titleist, you will be responsible for representing our family of companies to the highest level of customer service and satisfaction by putting the needs of our guests and customers first. To achieve this, you will build and maintain customer relationships while managing and coordinating the overall closing process for transaction files.
* This is not a remote position does require to work in office.
Responsibilities and Duties:
- Ability to work independently and proactively to meet timelines and complete tasks in a timely, efficient and error-free manner
- Establish and maintain proactive communication with and support of team members in numerous branch offices
- Accurately maintain an ongoing daily task list (workflow dashboard) within RamQuest with no overdue tasks
- Order tax certificates, HOA certificates/statements of account, surveys, payoff statements, lien releases and any other workflow dashboard items assigned, as needed
- Process electronic data for system-integrated file/order entry and title production tasks, as needed
- Provide assistance with central funding duties, if needed
- Maintain and submit accurate monthly charge logs (with corresponding receipts) for upfront HOA statement of account payments
- Ongoing compliance with all internal processes and procedures as well as adherence to company, underwriting and state guidelines and procedures
- Ensure exceptional experiences for all customers (internal & external) and team members by providing the highest possible level of customer service (service to the Nth Degree)
- Ongoing display of leadership qualities to set a higher standard for your fellow N Titleists, affiliates, customers, clients and yourself
- Adhere to our company values and mission statement
Travel Requirements: Must be able to travel between Richardson and Westlake and to other cities within our organization (Such as Houston and Austin) periodically for onboarding, meetings and training.
QualificationsJob Knowledge and Skills:- Prior experience as an Escrow Processor or Escrow Administrator (or equivalent) preferred
- Prior working experience with RamQuest CCE is preferred, but not required
- Friendly and professional attitude and appearance are required
- Excellent customer service and listening skills are required
- Excellent decision making, effective negotiation, leadership, organization and strategic planning skills
- Excellent computer skills, as we are considered a paperless environment with over 95% of work requiring a computer
- Very detail oriented with the ability to multi-task and handle high work volume and deadlines
- Excellent communication skills (both written and verbal)
- Possess the ability to listen, take notes and follow very detailed instructions to complete tasks
- Working knowledge of Microsoft systems (Outlook, Word and Excel) is required
- Must be a self-starter who is able to work with minimal supervision
- Flexible with responsibilities and proactively willing to assist other team members
- Punctual with good attendance habits
- Must be able to successfully pass a background check
Education:- High School Diploma or GED required
- Bachelors Degree preferred but not required
Benefits: N Title offers competitive benefits including healthcare coverage, 401(k) contributions, four weeks paid time off (PTO) annually, paid holidays, and more. N Title is an equal opportunity employer and does not discriminate against applicants or employees. We welcome applications regardless of race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.