Job Details
Who we are:
"Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke.
NerdsToGo is a rapidly growing technology-based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding computer & technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is "magic".
What you'll be doing in this role:
You'll have an opportunity to join the front lines of a rapidly growing company and be an early critical member of our team. You'll also be able to impact the early history of the company within the PNW. In this role, you'll resolve all computer and technology-related issues for residential and small businesses while delivering exceptional and personal customer service. Below are the specific responsibilities and duties:
Consult with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs
Maintain a positive, empathetic, and professional attitude toward customers at all times
PC Hardware and software fault isolation and repair
Perform data recovery and loss prevention
Upgrade and install software
Perform Network installation and maintenance (wired, wireless, LAN, WAN)
Manage virus protection and Spyware/Adware removal
Enhance security solutions for home and small business technology
Deliver one-on-one training
Perform daily outsourced IT services for small businesses (Microsoft Suite troubleshooting, etc.)
Call clients' vendors for warranty and troubleshooting issues
Manage a daily workload of service visits
The ideal candidate will have experience with the following:
2 years minimum experience providing technical support
Professional, high energy, customer-oriented work ethic
Strong knowledge of PC troubleshooting and repair (A+ certification skill set)
PC imaging and configuration
Routers, TCP/IP, WAPs, Wireless, and other networking devices
Proficiency with peer-to-peer and client/server network configuration and troubleshooting
Office suite; Word, Excel, & PowerPoint & Outlook
Mac and Apple experience
In-depth knowledge of Windows OS (Win 7, 8, 10, 11)
Spyware / adware removal tools / antivirus programs
Teaching with patience to those with less knowledge on a complex subject
Valid driver's license and clean driving record Preferred Qualifications
On-site computer repair experience
Why You'll Love it Here:
Opportunity to join an incredible company that values people and results
You have a chance to make a significant contribution on our history-making journey
We take fun to another level, are infectiously positive, and truly care about one another
Unlimited coffee, healthy snacks, and popcorn
Training assistance to grow your technical and soft skills
Competitive benefits including health insurance, vacation, paid holidays, commission opportunity paid out monthly, and payday every Friday
So much variety- if you enjoy not doing the same thing every day, you'll absolutely thrive in this role
*Additional Information about COVID-19*
We follow all safety standards set out by the CDC, WHO, and state regulations. We closely follow updates and adjustments as we move through the various reopening phases.
In all of our efforts, the safety of our employees and customers will remain an utmost priority.
We understand as an essential business that has stayed open through the Coronavirus global pandemic that flexibility is key to our employees' and customers' success. Please know we will be flexible with your needs as well during this time.
Job Types: Part-time, Full Time
Pay: $18.00 - $25.00 per hour (not including monthly commissions)
COVID-19 considerations:
We follow all CDC guidelines for in-store & on-site services.
Compensation: $18.00 - $25.00 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
NOW HIRING!
We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.