Job Details
Join Cleveland Clinic's Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.As a Patient Access Clerical Assistant, you will be vital in getting patients access to our healthcare system. You will be registering and scheduling patients as well as entering orders, filing, telephone triaging and other clerical duties.Our ideal future caregiver is someone who: Has exceptional customer service skills. Is passionate about helping others. Is a great problem solver and a fast learner. Can work well independently. Has experience with Microsoft Applications.At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Responsibilities:Recognizes and uses appropriate patient type for patient registration. Identifies correct physician and service.Enters insurance, demographic and other patient information into system.Obtains signatures on all appropriate forms and makes copies of insurance cards.Screens for medical necessity and Medicare Secondary Payer Information (MSPQ) when applicable.Schedules patients, obtains all pertinent information relating to patients past history and per physician request, and provides pertinent information to physician offices/other facilities.Enters patient orders and patient information accurately and in a timely manner; maintains computer/fax equipment.Assembles and supplies forms for the medical record; assembles admission/discharge charts, photocopies materials, transcribes physician orders; files patient data in medical record, maintains department log; inventories, orders, and stores supplies as directed.Notifies patients of lab results after direction from the RN; directs patient symptom management concerns to the nurse of physician.Other duties as assigned.Education: High School Diploma or GEDCollege or business school education desired.Certifications:None plexity of Work:Must have excellent verbal persuasion and communication skills.Basic PC software application knowledge and ability to use multiple data systems preferred.Knowledge of billing and insurance preferred.Must have experience dealing with the public in person as well as on the phone.Must possess ability to work effectively in complex environment of a large health system with multiple constituencies.Keyboarding skills essential (30 WPM).Excellent communication and organization skills required.Ability to prioritize is a must.WorkExperience: One year customer service experience dealing with the public on the phone or in person required.One year patient financial services background (registration, billing, medical office, customer service, follow-up, or collections) preferred.Physical Requirements: Position is primarily seated at a desk using telephone, keyboard, and PC.Must stand/walk/bend to retrieve documents from printer, file, and use copier.May be required to lift.May be required to escort patients to location of care using wheelchair transport.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.