Job Details
**Customer Service Representative - Client TELUS**
Victoria **Right now, we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow, and enjoy the work you do!**
**Our company is looking for a charismatic and driven individual to grow from entry-level to an experienced Team Lead, in a Customer Service and Sales role ideally leading into a Management role. To provide exceptional customer service, set and exceed sales and retention targets, train and coach an external team of representatives, and ensure optimum results in the areas of customer retention and satisfaction.**
**Responsibilities include:**
* Develop and track sales performance and customer service outcomes
* Representing TELUS products at various settings
* Expand visibility of the TELUS Communications brand and services through direct, face to face communication with customers
* Educate, coach, and own the relationship with a team of external representatives with a view to maximizing customer satisfaction and sales retention objectives
* Foster representatives' knowledge development through daily and monthly sales and customer service targets
* Manage and coach representatives' performance by observing, listening, and providing on-site follow-up
* Help guide fellow representatives to resolve complex problems with customers
* Act as a spokesperson for customer expectations within the program's Product Management team, and within the greater context of the program
* Identify opportunities to improve work procedures to optimize customer retention and satisfaction and participate in the implementation and management of programs necessary for the achievement of department objectives.
* Work closely with your team members to ensure quality assurance by tracking results and customer feedback
**Qualifications/Requirements:**
* Demonstrated experience in adapting to meet customer service requirements
* Degree or diploma preferred
* Excellent communication skills highlighted by good listening skills and the ability to effectively communicate information
* Demonstrated ability to produce clear, concise, and detailed documentation for end-users and customer representatives
* Strong interpersonal and communication skills
* Comfortable working directly with customers and potential customers in a face-to-face environment
* Desire to work in a fast-paced, growing team
* Ability to work effectively independently and in a team
* Must be 18 years or older
* Must pass a criminal record check
**This is a full-time position, with ample and expected opportunities for growth and advancement. If you are seeking an opportunity to join a charismatic and industry-leading team, enjoy competitive compensation, recognition, bonuses, and continual promotions, send your resume to apply today.**