Job Details
>> Billing Support Specialist / Customer Service Representative Billing Support Specialist / Customer Service Representative Summary Title:Billing Support Specialist / Customer Service RepresentativeID:2871Location:Grand Island, NEApplication Deadline:Open until filledDescription **Position summary:**
Assists customers on the phone and in-person with sales, service and support, and answers general computer and internet related questions. Performs invoicing duties, receives customer payments, and performs general clerical tasks and store maintenance.
**Essential functions:**
* Provides efficient, accurate and timely entry of sales orders, invoices, monthly customer billing and other data entry and record keeping according to established procedures, guidelines and polices.
* Greets and assists walk-in customers and utilizes excellent communication skills to answer routine general service questions as appropriate.
* Assists new customers with product and service selection.
* Assists customers with basic PC and Internet troubleshooting tasks.
* Professionally answers all incoming calls quickly and routes calls to the appropriate personnel.
* Schedules service appointments for the Technician staff.
* Collects and deposits customer payments and completes related reports.
* Learns additional hardware, software, and Internet related information to remain current with advancements in technology.
* Performs general clerical and store maintenance tasks.
**Other responsibilities:**
* Performs other work-related duties as assigned.
**Preferred education, experience, and skills:**
* Associate Degree in Business Administration, Accounting, or other closely related field..
* Strong written, verbal, analytical and interpersonal skills.
* Ability to organize and prioritize work and meet deadlines.
* Experience in operation of computers and software, particularly Microsoft Windows & Office programs such as Word, Excel and Outlook.
* Proficiency with general accounting, data entry and spreadsheet programs.
* Ability to use office equipment such as copier, fax machine, and multi-extension telephone.
* Ability to read, write, speak and understand English well.
**Physical requirements:**
* Ability to lift and move a minimum of 25 pounds regularly and up to 50 pounds on occasion.
* Ability to manipulate and use office machines, hand tools, computer keyboards and components.
* Ability to stand, crouch and kneel for short periods of time.
* Ability to hear and see auditory and visual commands and signals from computer, telephony and other electronic equipment.