Job Details
** On-Call Banquet Server**
Location: Napa, CA, US
Property Name: Dolce Silverado Req Id: 13605
**Job Summary**
The On-Call Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to hotel standards.
**Education & Experience**
* High school diploma or equivalent
**Physical Requirements**
* Flexible and long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift
**General Requirements**
* Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing nametags.
* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs
* Perform other duties as requested by management.
**Fundamental Requirements**
* Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
* Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently
* Must be knowledgeable regarding the menu and explain it courteously
* Served guests according to the hotels standards in a friendly, courteous and professional manner
* Respond to guest problems, complaints and accidents. Communicate to management if necessary
* Set all tables according to hotel standards
* Maintain the banquet storeroom in a neat and orderly manner, stocked with any appropriate supplies necessary for food service functions
* Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
* Prepare room according to BEO and the various meal functions
* Follow all money handling procedures when serving the guest
* Know the menu items for each function served and able to give accurate descriptions
* Ensure overall guest satisfaction