Job Details
Job-ID: 171025 **Service Delivery Manager - Experienced**
#SM9knowledge #SAP #Sharepoint more 3-5 years Experience Required 0-25% Amount of Travel English, German Deutsche Telekom Systems Solutions Hungary Kft. less ** Your tasks**
Supervises contract fulfilment and contributes to its optimization for both the client and the Company throughout the contract period.
* Coordinates the service delivery activities between the organizational units and supervises their work either directly or through the Operation Managers.
* Ensures compliance with deadlines and expected service levels.
* Applies adequate project delivery methodologies, tools, techniques and processes.
* Supports cost-effective implementation of the expansion of internal IT infrastructure.
* Manage financial and service reporting, monthly billing procedure and various service meetings with direct involvement of the customer
* Is expected to make cost-saving proposals e.g. for modifications in the client contract.
* Manage the client on-boarding procedure after take over from sales
* Responsible for managing revenue and allocated cost structures per contract and portfolio for single PU and cross PU contracts
* Detailed revenue & allocated cost structures management per contract and portfolio for single PU & cross PU contracts
* SDM is accountable and primary responsible to manage contract fulfillment with focus on time, quality & cost
* SDM responsible for development of offers for contract expansions & simple renewals (farming) as well as for escalation and claim management (SDM is accountable and responsible for E2E execution of standard farming and responsible for opportunity identification of solution farming and hunting)
* SDM accountable for identifying and managing opportunities in contract-related standard/product business
* SDM is responsible for sales activities in contract related standard business.
The main responsibilities are:
* Commercial Controlling & Billing
* SLA compliance of delivery units
* Steering of Delivery Order Management
* Steering Service Chain & E2E delivery (direct or via 3rd parties/partners)
* Farming activities as defined
* SDM function will be implemented in each PU according to the business
> Show more ** Your Profile**
* Excellence in a specialized professional field (comprehensive knowledge of the theories, methodology and practice of a professional field and deep understanding of several other fields) Proficiency in a specialized field or a broad insight into the relationship between different fields. Knowledge is acquired through deep and/or broad experience built on concepts and principles.
* 3+ Years of work experience in similar role
* Managerial experience
* Fluent German and English
* Control and coordination tasks: heterogeneous (integration of diverse functions and alignment of diverse objectives, evaluation, priority-setting, decision-making, conflict resolution, optimization of resources)
* Importance of human relations skills: -critical (intention of changing the behavior of others; inspiration, motivation, the development of others and the creation of the right working climate)
* O365, Exchange ,Sharepoint, Teams, Webex, SM9 knowledge
* SAP user knowledge
> Show more ** This is what we offer**
> Show less Present in the market under the Deutsche Telekom IT Solutions brand name, IT-Services Hungary (ITSH) is a subsidiary of the Deutsche Telekom Group and is the largest ICT employer in Hungary. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungarys independent survey and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pcs and Szeged and is looking for skilled IT professionals to join its team.
> Show less 1 How to apply
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e-mail or via phone: +49 800 ####### and is looking forward to help you with any request. 2 ...@T-SYSTEMS Master exciting challenges without overextending yourself, be dedicated to your job while also enjoying a well-balanced private life this is admittedly not always easy.
Take charge of your life. We expressly integrate the reconciliation of work and private life into our corporate culture. Diverse measures in the focal areas Working time and location, Health and fitness, Family and Social aspects ensure improved reconciliation of work and private life for all of our employees: Singles and families, young and old employees, men and women. With us you can unfold your full potential while also making your individual life plan a reality. Detailed information can be found in the category > on our career website. 3 Your Development We can offer you development opportunities that are lifelong. After all, the challenges in our industry are constantly changing - and we know, that we can best meet them with outstandingly qualified colleagues.
We offer a broad spectrum of personal training and development possibilities. Whether you're a newcomer, an expert or a manager - we can offer you exciting prospects and individual career paths. For example, there are various development programs to support expert and executive careers, international exchanges, or part-time studying while you work. Our employees have the choice. Detailed information can be found in the category > on our career website. 4 Compensations & Benefits Money might not bring happiness, but it does make life easier. Because we want you to be able to focus fully on the projects at hand, we support you with an attractive salary and numerous benefits. Because money can't get you everything, we offer a number of benefits to make life easier on top of that. You can further benefit from individual location-specific offers and support services.
on our career website.