Job Details
Purpose:
Responsible for managing all aspects of the operations within the location (Inferno and Rum Runners) including the selection, development, and performance management of
restaurant employees, optimizing profits, and increasing sales.
Measurements of Success:
Restaurant/ Club is fully staffed to par.
All employees are validated in appropriate positions.
Overtime costs are minimized by accurately projecting daily labor goals.
Profits optimized by monitoring actual costs against ideal costs. Liquor, Beer, and Wine
Labor cost is controlled by accurate scheduling and forecasting to sales.
Areas of Responsibility:
Manage operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.
Maintain an accurate and up-to-date workforce plan of staffing. Prepares schedules and ensures that the store is staffed for all shifts.
Staff, train and develop hourly employees through orientations, ongoing feedback, and by conducting performance reviews on a regular basis.
Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing)
Ensure proper security procedures are in place to protect employees, guests, and Company assets, including security of beer storeroom and office.
Prepare end of day reports including Daily Sales and Labor and Daily Sales Reports.
Directly supervise 20-30 employees.
Ensure a safe working environment to reduce the risk of injury and accidents through continual repair and maintenance of restaurant.
Recruits and interviews potential job candidates to be considered for final approval.
Has authority to discipline and terminate hourly employees.
Respond to guest service complaints either in person or over the phone, taking all appropriate actions to turn dissatisfied guests into return guests.
Responsible for all financial (invoices, reporting) and personnel/payroll related administrative.
Success Factors:
- Work well in a team environment
- Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
- Ensure that data is accurate, and work is thorough and to the highest standard.
- Demonstrate the ability to apply technical, professional, or product expertise to real word situations.
- Value and remain open to new ideas and perspectives.
- Foster trust and cooperation among coworker, customers, and suppliers; develop and sustain personal contact to provide mutual benefit.
- Foresee and take action to deal with problems and opportunities.
Key Skills andRequirements:- Basic ability to use computer hardware and software (e.g., word processors, desktops, publishing, and graphics).
- Skilled in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
- Demonstrate ability to relate to, communicate with and motivate employees to sustain high performance and quality levels.
- Develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills, and facilitating the generation of options and acting planning.