Assistant Service Manager

Job Details

Job Details

Job Location
Thousand Oaks at Austin Ranch - The Colony, TX

Description

Essential Duties:

• Work safely and use proper PPE (Personal Protective Equipment)
• Provide exceptional customer service to teammates and residents
• Support the companys core values and culture
• Communicate in a timely and effective manner
• Maintain property curb appeal to the Billingsley Standard
• Complete emergency and routine work orders, and apartment make-ready tasks
• Repair or replace floors, ceilings, walls, siding, roofing, doors, door hardware, windows, screens, and other general building items
• Apply knowledge of use and care of hand and power tools and equipment
• Troubleshoot, diagnose, repair, and replace the following: HVAC and pass hands on training with HVAC specialist (Compressor/coil/proper charging/Recovery/troubleshooting), plumbing (including water heaters), electrical, and appliances
• Work may include accessing flat or low slope roofs and use of ladders
• Interact with contractors, vendors and suppliers
• Utilize computer, smart phone and tablet
• Maintain accurate records of daily mechanical rounds
• Observe and comply with companys sustainability initiatives and culture
• Conduct preventative maintenance within units, common areas and mechanical rooms
• Maintain pools/spas/fountains, chemicals, logs, and safety equipment (community specific)
• Up to date on Grace Hill e-learnings

Qualifications

• Must meet Tech I and Tech II qualifications
• This position is obtained by cross training by the Service Manager for six to eight months
• Able to complete make readies and paint units satisfactory
• Clean & balance pools
• Troubleshoot, diagnose, repair, and replace the following: HVAC and pass hands on training with HVAC specialist (Compressor/coil/proper charging/Recovery/troubleshooting), plumbing (including water heaters), electrical, and appliances
• Scheduling unit turns
• Has knowledge of location map for electric, water, gas shutoffs, clean-out traps, fire extinguishers and fire hydrants.

• PO and invoicing systems
• Knowledge in collecting bids/proposal
• Performing inspections in Yardi and ability to complete Maintenance Binders
• Knowledge of how to direct maintenance staff to get their job done with the right attitude
• Knowledge in communication with manager and portfolio manager
• Able to work with Outlook, Excel, Word, Microsoft Teams, Yardi and Yardi Mobile App, Payscan
• Demonstrated familiarity with, and ability to use, a variety of hand tools and equipment
• Ability to communicate effectively in both oral and written form
• Ability to give and receive instructions and preparing work orders and reports
• Experience reading blueprints and various other construction documents
• Experience identifying, reviewing, and obtaining bids on projects in need of supervision from outside contractors
• Experience maintaining files and keeping inventory of supplies
• Completed all Grace Hill e-learnings

Certifications required:

• EPA Type II or EPA Universal Required
• CPO (Certified Pool Operator) Required
• MPO (In Dallas counties or cities that require it)

 BILLINGSLEY PROPERTY SERVICES II

 06/01/2024

 The Colony,TX