Job Details
Job: Customer Service Representative
Location: Middle River, MD 21220
Duration: Contract
(Key Words: Customer Service, Customer Service representative, Customer Support, CSR, Incoming call, Outbound call, Call, Calling,
Phone Calls)
Responsibilities:
- Assists customers with the account opening process.
- Accurately explains the terms/conditions and policies/procedures relating to the account.
- Processes account payments, perform cash out process at end of shift
- Consistently meets or exceeds performance goals to ensure the highest quality
- of service is provided to the customer.
- Performs account maintenance, including account changes, adjustments, and statement requests.
- Contacts customers for additional account information.
- Assists in problem correspondence as required.
- Prepares reports including CSR Daily Activity report and cash out report.
- Responds to incoming phone inquiries regarding accounts, violations and DMV
- Communicates business rules, policies and procedures governing violation processing
- Reviews violation appeals process with appellants
- Receives incoming phone calls and chat requests regarding DMV services
- Communicates business rules, policies and procedures governing DMV services
- Administrative functions to include image review and violation lookups
- Regular and predictable attendance is an essential function of this job
Requirements & Qualifications:
- High School Diploma or G.E.D
- Previous experience in customer service, call centers, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills