Job Details
What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.
At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.
The Hexaware Advantage: Your Workplace Benefits
- Health benefits with low-cost employee premium.
- range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
- training and upskilling opportunities through Udemy and Hexavarsity
Position: Desktop Support With Window
Location: Lawrenceville, GA (Onsite)
Duration: Contract
Requirements:
- Strong experience in Windows
- Providing support for end user devices and break-fix for all users
- Availability to provide support during holidays as requested by customer.
- Basic experience in a Help Desk, Call Center, and Technical Support environment.
- Knowledge of ServiceNow is preferred or similar ticketing system is desired.
- Demonstrate knowledge in all activities associated with incident, problem, and request resolution management of end user PC hardware and software issues in a Windows operating environment. Having experience with mainframe issues a plus.
- Experience in the following: Most current Microsoft Windows Operating System as well as Microsoft Office Products.
- Experience in Remote connectivity via VPN and VDI.
- Basic knowledge of TCP/IP as well as Network Hardware, such as routers, switches, hubs, etc. including their functions and capabilities. Microsoft Windows Server technology.
- Experience in Remote assistance tools such as Bomgar, Desktop Central.
- Experience in home networks and Wi-Fi in an effort to troubleshoot such issues.
- Experience in Security Administration of Active Directory &/or IBM RACF a plus. Not required for this position but a plus if applicant has experience in employee additions, transfers, and deletions. Have experience in creating security groups and also experience in server security access.
- Must follow ITIL processes and procedures and ITIL framework certification preferred.
- Ability to work well with others in a team environment including as a member of possible rotational assignments, or as part of a project team
- Handle user device issues & break fixes wherein all user tickets will be routed through Service Desk.
- All incidents or service requests will be assigned priority as per company policy and accordingly worked upon by deskside teams for resolution or in case requiring device OEM (Original Equipment Manufacturer) support, would be triaged to respective OEM s.