Job Details
JOB DESCRIPTION
Responsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parker s core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented).
JOB RESPONSIBILITIES
- Work at customer service counter assisting contractors and retail customers with orders in person and over the phone.
- Enter and process orders in P21.
- Convert quotes to orders as needed.
- Allocate backordered material to orders as it arrives and communicate with salesperson/coordinator.
- Check pricing (all levels) and stock availability.
- Check order status for customers.
- Contact customers when orders are complete.
- Type RMAs as needed.
- Schedule orders for delivery and communicate with Dispatch.
- Serve as back-up to the front desk to direct incoming calls to appropriate person/ department.
- Answer install and product maintenance related questions.
- Assist customers to resolve any issues and/or concerns.
- Manage open orders and required dates.
- Maintain excellent relationships with customers.
- Maintain appearance of the customer service area and counter.
- Additional duties as assigned by manager.
SKILLS & ABILITIES
- Working knowledge of computers and the following programs: Microsoft Word, Excel, Outlook and P21.
- Excellent customer service and communication skills.
- Product knowledge, including installation and maintenance details.
- General knowledge of all departments and points of contact for each.
- Ability to multi task, remain composed and work effectively, even under pressure.
- Basic math skills, including the ability to calculate square footage.
- Ability to occasionally lift and/or move up to 25 pounds.
- Frequently required to sit for long periods of time throughout the day (up to 8 hours).
EDUCATION & TRAINING
- High school diploma or equivalent
- Previous experience in a fast paced office environment and/ or a customer service role a plus.
- Product knowledge, including installation and maintenance related details.
- P21 and Microsoft Office.
- Techniques for dealing with upset customers and potentially tense situations effectively.
WE OFFER
- Medical
- Dental
- Vision
- 401(k) with company match
- Company paid life insurance, short-term disability & long-term disability
- Generous paid time off
- Employee discounts
- Volunteer time off
We are an equal opportunity employer.