Job Details
Job Description:
- The Systems Administrator is responsible for testing, implementing, maintaining, and supporting moderately complex components of the systems infrastructure and the associated tools.
- Candidate will provide issue and problem resolution for moderately complex issues and perform disaster recovery exercises associated with Infrastructure Tools.
- Candidate will collaborate with customers, business partners, and engineering teams to develop, implement, and support appropriate IT solutions.
- Monitoring multiple ticket/change queues
- Works on small to large, moderately complex assignments.
- Works with a team of system engineers to support solutions to meet business goals.
- Monitoring of system events providing initial service remediation efforts related to events generated on multi-platform applications.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, and assessing the impact of issues.
- Implementation of change tasks, including patch deployments, software deployments, and application upgrades.
- Implementation of standard request fulfillment activities, including server builds, system adjustments and decommissioning activities.
- Serve as an internal escalation point within operations.
- Analysis and transition of tasks between teams within Platform Services.
- Utilize an interactive job submission application tool.
- Follows operational best practices and standard operating procedures for deployment, support, break-fix, and systems management.
- Creation and maintenance of documentation as it pertains to transitioned tasks
- Create, document, and maintain global processes as they pertain to Platform Services
- Make recommendations and implement improvements for the Platform Services department
- Makes recommendations for new procedures and processes for the department
- Normally receives minimal instruction on day-to-day work and general instructions on new assignments.
Required Qualifications:
- Minimum 2 years of system administration experience with Windows server 2012 2019
- Minimum 1 year of system administration experience with UNIX and Linux server technologies
- Knowledge of Windows server technologies, including Active Directory, DNS and DHCP
- Experience with system management tools including WSUS, SCCM, SCOM and SCORCH
- Strong analytical skills/root cause analysis skills
- Understanding the operating system theory, core infrastructure, 3rd party software products, and client/server
- hardware components.
- Experience with deploying system patches
- Available to participate in a 24x7 on-call support rotation
Preferred Qualifications:
- Associate s Degree or higher in Computer Science, Computer Information Systems or Management Information
- Systems, plus two or more years of related work experience
- Experience packaging Windows applications using SCCM
- Certifications or experience with virtual infrastructures such as VMware
- Certifications or experience in cloud infrastructures such as Azure and AWS
- 1 plus years of experience working with middleware software such as Weblogic and Tomcat
- Knowledge of the Agile methodology and tools like Jira and Confluence
- Experience with Citrix desktop
- Experience with Office 365
Shift:2nd shift hours = 3:00 PM to 11:00 PM (5X8); Tuesday through Saturday evenings.