Job Details
LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we re the experts!
We are also a PEOPLE FIRST company. We often say parking is our industry, but people are our passion. Our mission is to create opportunities for our employees and value for our clients . If you re looking to join a growing company led by passionate people committed to being the best contact us today!
The Spirit of the Position
The Operations Manager for the Nashville On-Street Operations supports the General Manager with a complete oversight for financials and operations to ensure 24/7 professional enforcement management. As a company devoted to promoting an employee-focused servant leadership culture, the Operations Manager will support the program and initiatives originating from our business plan & agreement with NDOT.
Principal Job Duties
- Establish and maintain rapport with Management Account client.
- Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.
- Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking s culture as a guideline.
- Screen, interview, hire, & train staff using the LAZ Way approach
- Identifying high potential employees to support the organization s continued growth.
- Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our client.
- Ensure pre-shifts huddles are completed daily
- Daily, Weekly, Monthly, and Annual financial and operational reports as required.
- Implement and complete other projects, programs, and initiatives that may arise from the operation.
- Become a subject matter expert (SME) with the new technology for Nashville On-Street.
- Ensure the location is following the LAZ Audit procedures and meeting the Regional Audit goals; Future annual goals will be communicated accordingly.
- Daily/weekly participation in various operational events that may or may not include after-hours, holidays, and weekends.
- Utilize Power Business Intelligence to properly track and analyze program goals and initiatives.
- Assist bookkeeper with revenue tracking and On-Street program compliance
- Additional related duties as assigned.
Requirements
- 3+ years in Management role.
- Must have an understanding of P&L s.
- Ability to manage the client relationship.
Education
- Ability to seek improvement and create an environment of idea sharing and creative problem solving.
- Strong customer service skills and abilities.
- Ability to be approachable and facilitate coaching conversations with employees and managers.
- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
- Ability to encourage open expression of ideas and opinions.
- Excellent teambuilding and interpersonal skills.
- Ability to work independently and multi-task.
- Ability to communicate professionally and effectively with all levels of the organization.
Experience - The below skillsets and experiences are strongly preferred but not required
- Knowledge of Flowbird PARCS
- Power BI experience
- Familiarity with Genetec LPR
- Familiarity with Gtechna
- Parking Management experience
- Enforcement Management experience
- On-Street Meters experience
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Physical Demands
- Willingness to work in the elements heat, wind, snow, rain, etc.
- Ability to lift, push and pull at least 50 pounds.
- Ability to stand, walk and run for extended periods of time.
- Ability bend, stoop, squat and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
LAZ Parking participates in E-Verify.