Job Details
The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs.
Essential Duties and Responsibilities
Provides courteous and professional customer service support during field visits.
Comprehends customer issues/requirements and finds solutions or recommendations.
Manages all on-site repairs, maintenance and testing tasks.
Diagnose and troubleshoot errors or technical problems and determine proper solutions.
Starts-up newly fabricated and installed equipment and trains customer s personnel on how to operate the system.
Works with Electrical Engineering/Automation to troubleshoot and confirm program operation.
Keeps positive relationships with contractors, customers, engineers and operators.
Knowledgeable on reference and operating materials for the end user.
Documents processes followed for service work.
Produces timely and detailed service reports.
Maintains confidential operational system information.
Maintains professional and technical knowledge by attending service trainings, workshops, reviewing professional publications and establishing networks.
Offers suggestions to improve equipment or department performance.
Shares technical information with other members of service and engineering departments.
Available for travel on short notice.
Qualifications
Associate's degree or equivalent from two-year college or technical school; or five years related experience and/or training; or equivalent combination of education and experience.
Knowledge of water treatment technologies is required.
Efficiently able to diagnose and troubleshoot water treatment issues in the field.
Knowledge of plumbing valves, pumps and instruments (pressure, flow, pH, conductivity, ORP, temperature, silica, turbidity, chlorine, etc.) is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, PFD s, P&ID s, general arrangements and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to work independently or as part of a team.
Well organized with strong attention to detail.
Computer skills such as: Word, Excel, RS Linx, RS Logix 500, RS Logix 5000, FactoryTalk View, etc., is preferred but not required.
Ability to upload and download PLC and HMI programs and troubleshoot ladder logic PLC programs is preferred but not required.
el in the work environment is usually moderate.