Job Details
Why Work for i-PRO
i-PRO became independent from Panasonic in October 2019. We strive to capture moments of underlying truth to better support the decisions of those professionals who protect and save lives, providing a safer and more peaceful world. Every day, we work hard to deliver new value to society, and we are working together to solve our customers' problems. Our employees describe our culture as that of an entrepreneurial mature start up, family oriented, and value-driven organization where people get to grow professionally along with the company. We look for people who are BOLD, TRUSTED, FLEXIBLE, have a high sense of urgency for results, and hold themselves to a high level of accountability. If this sounds like you, i-PRO is for you!
Are you...
A high-energy sales professional? Do you value honesty and building TRUST with your customers? Do you like to give best-in-class customer experience? Are you resilient even after hearing a no a few times? Are you FLEXIBLE and adaptable to a growing organization? Are you BOLD enough to try new ways of doing things and speaking up with ideas to make the organization better? If you said yes to these, we want YOU!
Purpose of the Job
As a critical member of our sales team, the Sales Engineer is responsible for actively driving and managing the technology evaluation of the software/hardware sales process. Working with the Territory Sales team, the Sales Engineer is the key technical advisor for all Pre-sales activity within a designated territory. This territory specifically encompasses Michigan, Wyoming, Indiana, Ohio and Kentucky.
Key Accountabilities
- Analyze customer requirements to recommend the best i-PRO solution. This includes but is not limited to product recommendations, high-level solution design, and defining/creating scopes of work for detailed design specification, implementation, and life-cycle management.
- Assist in pre-sales meetings with on-site technical assistance across verticals as required, including software and hardware demonstrations/presentations.
- Work closely with the territory sales team in other aspects to help drive the i-PRO business.
- Assist customers with preparation of RFP/RFI/RFQ documents. Review and contribute response content for RFP/RFI/RFQ process.
- Coordinate work effort across multiple departments and ensure that expectations and performance goals are met promptly and professionally.
- Engage Technical Support or Professional Services on behalf of end users for third-party products and security solutions product lines as needed.
- Observe changing market requirements, gather customer/partner requests, share and advocate to product, marketing, training, and other teams to improve the i-PRO solution.
Qualifications: Education and Experience
- A bachelor s degree in computer science, engineering, or related technology field is required
- 2-4 years of professional experience as a pre-sales technical resource, sales engineering, or similar technical role required
- Experience with computer hardware configuration and troubleshooting
Competencies, Skill and Knowledge
- Strong knowledge and understanding of physical security, video surveillance, and technology markets
- Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction
- Strong passion for creativity and innovative technology
- Excellent presentation skills
- Strong negotiation and customer-facing skills
- Possesses strong analytical and troubleshooting skills
- Has a pleasant, friendly style of verbal and written communication
- Intimate knowledge and experience with Windows troubleshooting tools and techniques
- Excellent knowledge of networking principles and IP communication
- Experience with computer hardware configuration and troubleshooting
Other Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Vehicle and Air Travel when required for site visits
- Must be able to lift up to 45 pounds at times