Job Details
**ISV Support Specialist**
You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Apply today to join a company named a FORTUNE World's Most Admired Companies for the eighth consecutive year.
**Success Profile**
* Collaborative 9
* Courageous 7
* Innovative 10
* Strategic 8
* Trustworthy 9
* Enthusiastic 7
10
* Motivational
* Socially Conscious
* Results Driven
* Productive
* Communicator
* Focused
* Achiever
* Problem-solver
**Benefits**
* **Medical, Vision and Dental Benefits**
Comprehensive benefit plans to suit your unique needs
* **Fuel Your Life Wellness Program**
Resources to elevate your well-being
* **401(k) and Employee Stock Purchase Plans**
When Fiserv performs well, so does your financial health
* **Employee Resource Groups**
Celebrating inclusion in the workplace
* **Paid Time Away**
Providing the time off to manage personal needs
**Associate Experience: Hear from Veterans of the Armed Services**
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**Responsibilities**
**Requisition ID** R-10261149 **Date posted** 02/22/2022 **City** King of Prussia **State/Region** Pennsylvania **Country** United States **Additional Locations** ; Atlanta - CBS, Georgia; Austin Exps, TX; Hagerstown, Maryland; Hagerstown, Maryland; Hagerstown, Maryland; Remote, Chicago; Remote, New Jersey; Remote, New York
The ISV Support Specialist is responsible for acting as the operations, support and communications point of contact for Integrated Software Vendor (ISV) clients. The successful candidate will be responsible for assisting these partners with any of their support questions, concerns and/or needs throughout the lifetime of the relationship. S/he will manage that support directly as well as refer and escalate requests to various teams through proactive communication. The ISV Support Specialist must be able to understand and articulate processes to both business and operational users, as well as provide ongoing support to external partners while acting as a primary resource for operational issues and questions.
Job Responsibilities:
Maintain positive relationships with new and existing ISV partners
Act as the partner-facing point of contact before, during and after integration
Adapt to ever-changing products, processes and technology
Work in the gray area of an operational environment
Facilitate questions and issues on behalf of software partners
Articulate internal processes to external partners
Translate client needs to appropriate internal partners
Utilize resources to respond to inquiries and troubleshoot issues
Maintain reporting and execute internal audits as needed
Provide unparalleled white glove experience for our ISV relationships
Perform other tasks as needed
Basic Qualifications for Consideration:
High school diploma or equivalent. College degree preferred.
1-2 years industry experience in a customer facing role.
Knowledge of Fiservs products, platforms, systems, and operational areas.
Preferred Skills, Experience, and Education:
Integrated payments experience is preferred
Self-motivated with a proven track record in the technology industry
Comfortability in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Strong presentation skills with the ability to communicate professionally via written and oral communication
Proven organizational skills with the ability to eliminate sales obstacles through creative and adaptive approaches
Ability to think outside the box while also being process oriented Flexibility to occasionally work after hours/weekends as needed
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people arent thinking about financial services. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
Explore the possibilities of a career with Fiserv and Find Your For
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
This role is not eligible to be performed in Colorado
Featured Career Area: Call Center" At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to our global team. Learn more here." At Fiserv, we value the unique abilities and outlook which veterans, military spouses, Guard, and Reservists bring to