Job Details
Job Summary: We are seeking a dynamic and customer-focused Bilingual Customer Program Specialist to join our Co-Op Operations Team. The successful candidate will be a motivated self-starter with a strong work ethic who possess excellent organizational skills, demonstrated professional written and oral communication skills, dedication to client service and support as well as the ability to multitask.
Responsibilities:
Customer Relationship Management and Support
- Provide exceptional phone, email, and chat French/English customer support for our client s Co-Op programs.
- Utilizes knowledge of client program guidelines and business rules to review, form independent judgments, determine compliance, and process incentives claims within service level agreements.
- Being part of a culture of performance and continuous improvement and collaborating with internal team to optimize delivery of support and service.
Qualifications
- AA Degree in Business, Accounting or related field.
- Bachelor s Degree in Business Administration or Communications preferred.
- Proven track record of excellent customer service.
- Detailed oriented and strong organizational skills.
- Demonstrate excellent written and oral communication skills, able to effectively communicate to all levels of management.
- Provide a high level of service to both external and internal customers and clients.
- Ability to work independently and in a team environment to foster a strong working environment.
- Possess problem solving qualities, ability to prioritize and adjust to the circumstances, and a high degree of efficiency in time management skills.
- Strong math skills, attention to detail and proficiency in MS office products including Word, Excel, and Outlook are highly desirable.