Job Details
***Please note this position is an entry level hourly position.**
**Role Description**
The customer advocate will receive incoming customer contacts through phone, email, text and social media engagements. The Customer Advocate is responsible for helping coordinate an extraordinary customer experience. This position works closely with the sales and service departments to properly document and schedule customer requests. The Customer Advocate role is listening to customer needs, asking qualifying questions in order to facilitate a proper handoff to the appropriate department through appointment creation and post appointment follow-up. The Customer Advocate will assist in marketing the company through social media and actively engage with customers by connecting them with sales or service consultants.
****Benefits****
* Medical and Dental
* 401K Plan
* Paid time off and vacation
* Growth opportunities
* Paid Training
* Employee vehicle purchase plans
* Family owned and operated
* Long term job security
* Health and wellness
* Engage with customers through multiple communication platforms
* Creating customer engagement tasks for sales and service consultants
* Scheduling sales and service in-store appointments
* Collaborating with other Associates to ensure customers end-to-end needs are met and exceeded.
* Communicating efficiently in-person, over the phone and online to discover the customers exact needs.
* Supporting online systems
* Properly utilize Sales & Service CRM systems
* Provide constant feedback to leadership on how we can improve customer experience
* Communicating ideas and customer concerns
* Support marketing initiatives- including brand exposure, community events, and online retailing
**Qualifications**
* All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, and drug test
**Apply for Automotive Customer Advocate - Appointment Coordinator**
First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Education Highest level of education completed Military Experience Yes No Signature and Verification
I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.
Full Name Date: 2/23/2022