Welcome Specialist - Downtown Belleville YMCA

Job Details

Description

• Model the YMCA character values of caring, honesty, respect and responsibility through your actions and conversation with members
• Engage in active listening with potential members to develop sustainable relationships, determine individual goals and interests
• Greet, Interview and tour future members
• Create outbound calls and emails to generate future members to tour center
• Follow up on membership inquiries
• Responsible for tracking and reporting on all tours that result in membership
• Responsible for follow up of all non-joins within specified time
• Process all memberships via membership software systems and ensure all processes are followed
• Schedule all new members for their MYFITness Appointment
• Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed
• Prospects all non-member program users
• Track and provide sales, terms, recovery and MYFITness enrollment updates monthly to supervisor
• Track and provide number of "quality" conversations, program enrollments, MYFITness enrollments
• Review and assist with the actualizing of member satisfaction surveys and suggestion feedback
• Implements, distributes and communicates all membership marketing campaigns and any sales related promotions
• Assist with center and association member appreciation and recognition event(s) and program(s)
• Educate Members on our not-for-profit mission and increase participation in our Y's Annual Giving Campaign and Volunteer Opportunities
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

Requirements

• Minimum 18 years of age
• High school diploma or equivalent required
• Previous sales experience preferred
• Passion, enthusiasm, and commitment to the mission and cause of the YMCA
• An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our Centers
• Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community
• A team player who can develop harmonious relationships with staff, members, guests and volunteers
• Solid computer skills (Microsoft Office and internet usage)
• Excellent analytical and abstract reasoning skills, plus excellent organization skills
• Superior conflict resolution skills, sound judgment, initiative and independent thinking

Full Compensation Package (when applicable):

• Health Insurance
• Dental and Vision Insurance
• 403(b) Retirement Savings
• Retirement fund of 12% per pay period after 2 years of full time employment
• 20% Discount on tuition at Missouri Baptist University
• Free household membership to YMCA nationwide
• Discounts on YMCA programs
• Discounts on YMCA Childcare

 Gateway Region YMCA

 06/15/2024

 Belleville,IL