Guest Services Representative - Oak Island Accommodations

Job Details

Essential Responsibilities:

• Take guest and owner reservations and ensure accurate entry of information into the system
• Respond to and follow up with inquiries via email or phone
• Check arrival packets in a timely and accurate manner
• Preview homes and villas in order to have the knowledge necessary to assist potential guests
• Participate in Saturday/Sunday rotation for Reservation Department
• Responsible for collection of payments for short and long term rentals
• Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
• Other duties as assigned

Minimum Required Skills & Competencies:

• 1-year experience in customer service environment
• Excellent organizational skills
• Excellent communication skills
• Attention to detail
• Ability to multi-task

Desired Skills & Competencies:

• Prior knowledge of Oak Island Accommodations

Physically you can anticipate to:

• Express or exchange ideas by means of the spoken word via email and verbally
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Subject to internal and external environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

#LI-DNI

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

 Oak Island Accommodations

 05/28/2024

 Oak Island,NC