Job Details
**Position:** Front Desk Associate **Location:** Salem, MO
**Job Id:** 132 **# of Openings:** 1 **This is a seasonal position with the first date of employment to be in mid February 2022, and the last date estimated to be in late October 2022.** **Title: Front Desk Associate
Reports To: Front Desk Supervisor
Department: Lodging**
**Summary of Position:**
Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.
**Responsibilities:**
? In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
? Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
? Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the companys rate structure and policies
? Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
? Keep front and back office areas organized and clean
? Communicate with emergency responders, when necessary, in a calm and effective manner
? Prepare daily deposit, drop receipts and follow all company cash handling procedures
? Assist other team members by sharing knowledge of Park and surrounding area
? Understand Companys ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
? Other duties per Duties Checklist and as assigned
**Position Requirements:**
? Provide excellent customer service to meet and exceed customer expectations
? Present a positive image of the company in an upbeat, professional manner
? Ability to work a variety of day, night, weekend and holiday shifts
? Ability to work independently
? Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
? Basic computer skills Microsoft Office (Word, Excel, Outlook) and Room Master system
**Knowledge and Experience:**
Education: High school diploma or equivalent
Experience: Minimum 1 (one) year front desk/room registration experience
National Park/Resort experience
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