Job Details
Work Flexibility: Field-based
What You Will Do:
A Field Service Technician will spend the majority of their time in four key areas:
- Traveling between hospitals based on assignment of service requests.
- Troubleshooting and resolving customer and product issues.
- Building positive relationships with Stryker customers
- Documenting service results in order to maintain accurate quality records.
The environment and culture for this role is fast-paced and you'll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers and sales representatives. Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling, be capable of successfully communicating with our customers, and have strong documentation skills.
Who We Want:- Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
- Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
- Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
Knowledge & Skill Requirements:- Willing to work overtime and overnight per the customer's specified need.
- Strong interpersonal and communication skills.
- Ability to work independently in a fast-paced environment and often stressful working conditions.
- Highly organized and able to prioritize tasks.
- Special attention to details.
- Ability to present ideas and results in logical manner.
- Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
- Must be self-motivated, self-reliant and able to work with little supervision.
- Must have an outstanding driving record.
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
- Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extended period of time.
- Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
- Proficient in Microsoft Office Applications.
- Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
- Excellent teamwork, coordination and collaboration skills.
Conduct & Compliance: - Abide by and support the policies set forth in the Stryker Code of Conduct.
- Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker.
- Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker's high ethical standards.
- Report and violations of these policies and procedures to Stryker management or in the manner outlined in Stryker's Ethics Hotline Policy.
Supervisory Responsibilities: No
Blood Borne Pathogen Category A Position: Yes
Qualifications/Work Experience - Minimum of 3 years technical service or equivalent experience.
- Bio-medical equipment maintenance, repair and installation experience preferred.
- Proficient with Microsoft Office (computer software) and adaptability to learn company software.
- Must be able to explain and generate detailed guidelines and procedures.
- Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
- Valid driver's license with good driving record.
Education/Special Training Required- High School Diploma or GED required.
- University or formal technical training preferred.
Travel Percentage: 50%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.