Job Details
Department Office of Child Support Services Work Location Pleasanton
**THE POSITION**
Under general supervision, Child Support Specialist IIIs handle the most complex and/or sensitive child support cases; provide training to Child Support Specialist I/II and other support staff; lead Child Support Specialists and support staff in the execution of day to day work or special projects and perform the full range of Child Support Specialist duties as necessary to meet and deliver program objectives, and perform related work as required.
**THE IDEAL CANDIDATE**
Is an effective communicator and displays excellent interpersonal skills; is comfortable engaging customers in-person, using the telephone, video chat and email.
Accepts and adapts to change and demonstrates resilience.
Plans and organizes work efficiently to meet goals.
Grasps new concepts quickly and can quickly disseminate information accurately to others.
Has well-developed work habits and is detail oriented.
Performs the technical aspects of child support work that involves independent judgment, accuracy, and speed.
Gathers, organizes, and analyzes information.
Makes accurate arithmetical computations.
Understands and follows complex oral and written directions.
Thrives in and supports a productive team environment.
Has exceptional skills using computers and navigating in Windows-based software.
Establishes and maintains cooperative working relationships with co-workers and the public.
Please for the full job description.
The current vacancy is in the Department of Child Support Services. To learn more about the Department of Child Support Services .
Please note that the eligible list resulting from this recruitment and selection process may be utilized for future vacancies which may arise within the next year.
Education :
Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate.
AND
Experience :
EITHER I
The equivalent of two years of full-time experience in the class of Child Support Specialist II or an equivalent higher-level classification in the Alameda County classified service with primary responsibility for interviewing, or exchanging detailed verbal information, and managing a caseload in a responsible public contact position.
OR II
The equivalent of four years full-time child support case work experience within a child support program.
Substitution :
Possession of an associate or bachelors degree from an accredited college or university in sociology, public administration, liberal arts, or closely related field may be substituted for either six months (AA) or one year (BA/BS) respectively, of the required experience in pattern II.
Special Requirements :
1. Must possess and maintain a valid California State Motor Vehicle Operators license.
2. A thorough pre-employment background investigation, including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure suitability for child support related work. A felony conviction may be disqualifying.
NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
**NOTE: The most suitably qualified candidates will possess the following competencies:**
Knowledge of :
* General principles and procedures of casework, child support establishment, enforcement and collection procedures, methods and techniques.
* Federal, State and local laws pertaining to the establishment, collection and enforcement of child support.
* Interviewing principles, research techniques and procedures.
* Principles and practices of leadership and performance management.
* Child support case management computer systems, programs and applications or similar proprietary case management system.
* Basic arithmetic to perform calculations and understand financial records.
* Principles and practices of customer service.
* Modern office methods, procedures, tools and equipment.
* Proper English usage, spelling, grammar and punctuation.
* Terminology and processes related to child support laws and regulations.
* Legal forms and documents used to enforce support.
* Mandated child abuse reporter laws and procedures.
Ability to :
* Maintain systematic, detailed and accurate case files/records and notes of activities.
* Research and extract personal and financial information from a variety of sources.
Work independently and exercise sound judgement.
* Analyze factual information to solve problems, accomplish tasks and make recommendations within guidelines.
* Provide lead guidance and direction, planning, organizing, and prioritizing the work of subordinate staff.
* Develop and deliver technical training appropriate for one-on-one and group settings.
* Apply laws and interpret policies related to the collection and enforcement of child support.
* Research and analyze complex legal, financial and other records sufficiently to obtain data needed to secure and enforce child support cases.
* Communicate clearly and concisely both orally and in writing.
* Deal tactfully and courteously with people from diverse backgrounds.
* Interview participants in-person and over the telephone to elicit information.
* Organize assigned work effectively and manage multiple priorities.
* Establish and maintain effective working relationships with both internal and external customers.
* Use a variety of collection methods to obtain child support payments.
* Maintain the integrity and confidentiality of sensitive and personal information.
* Operate a variety of office equipment, including desk top and laptop computer equipment, databases and programs common to child support enforcement activities.
* Follow and apply oral and written instructions.
* Draft and compose standard business correspondence using proper English usage, spelling, grammar and punctuation.
**The examination will consist of the following steps:**
1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
2) A review of candidates Supplemental Questionnaires to select the best qualified applicants to continue in the process.
3) An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.
**CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.**
*We reserve the right to make changes to the announced examination components.*
Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.
To learn more about our recruitment and selection process, please visit the What You Need to Know section of our website, .
Review of Minimum Qualifications:
July 29, 2021
Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: