Job Details
**Guest Service Agent**
+ **Job Tracking ID**: 512###-####09
+ **Job Location**: Livonia, MI
Livonia
+ **Job Level**: Entry Level (less than 2 years)
+ **Level of Education**: High School/GED
+ **Job Type**: Full-Time/Regular
+ **Date Updated**: February 23, 2021
+ **Years of Experience**: Less Than 1 Year
+ **Starting Date**: ASAP
+ **Hotel**: Embassy Suites Detroit/Livonia/Novi
**Job Description:**
If you are customer service focused and like working with the public, we have the position for you as a Guest Service Agent at the Embassy Suites in Livonia.
The Embassy Suites is a full service hotel with pool, exercise room and banquet space. Each room is a suite with a mini bar area including frig and microwave and living room.
This position greets the guests with prompt and courteous service.
Some examples of the responsibilities of the position are:
* Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office
* Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
**Experience and Skills:**
Education:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.
Prefer prior hotel experience.
**Benefits**
Spire Hospitality has a full benefit package including medical insurance, PTO and 401k with a company match.
Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.
The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster () and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ()