Job Details
**Office/Bureau**: Maine State Ferry Service **Location**: Vinalhaven, ME
**Maine Department of Transportation**
**Salary**: $15.24 to $21.09/hourly **Job Code**: 6598 **Pay Grade**: 13 (Administrative Services)
**Position Number**: 02530-0491 **Bulletin No:** 21-130-2
**Opening Date**: March 3, 2022
****Closing Date****: March 17, 2022****
**Job Description:**
This is a full time position is located in Vinalhaven, ME and is responsible for:
* Excellent Customer Service: Maintaining and promoting a calm, welcoming and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees
* Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS)
* Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts
* Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone
* Managing the Vinalhaven ferry vehicle line queue and working outdoors in all weather
* Cleaning/maintaining the interior/exterior of the terminal
* Performing other duties as required or requested by supervisors/MSFS management
* Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment.
* Work involves weekends, holidays, and those hours necessary to cover for staff on leave. Perform other duties as required or requested by immediate supervisor.
**To be minimally qualified for this position candidates must provide evidence of the following experience:**
A Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.
**Application Instructions:**
Interested applicants need to apply online by clicking the **"Apply for this Opening/Apply Now"** button along with uploading a cover letter, current resume, and any applicable copies of post-secondary transcripts, licensing, registration and certifications.
**If you require a paper application or have general questions, please contact MaineDOT Human Resources at 207-###-#### or via email at ...@maine.gov*
No matter where you work across Maine state government, you find employees who embody our state motto"Dirigo" or "I lead"as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
* **Work-Life Balance** Rest is essential. Take time for yourself using **13 paid holidays** , **12 days of sick leave** , and **3+ weeks of vacation leave** annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
* **Health Insurance Coverage** The State of Maine pays **85%-100%** of employee-only premiums ($9,893.52-$11,057.52 annual value), depending on salary. Use this chart to find the for you and your family, including the percentage of dependent coverage paid by the State.
* **Health Insurance Premium Credit** Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about .
* **Dental Insurance** The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
* **Retirement Plan** The State of Maine contributes **13.16% for MSEA** positions and **17.96% for Confidentia**l positons, of employees pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
* **Gym Membership Reimbursement** Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
* **Health and Dependent Care Flexible Spending Accounts** Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
* **Public Service Student Loan Forgiveness** The State of Maine is a qualified employer for this federal program. For more information, visit the .
* **Living Resources Program** Navigate challenging work and life situations with our employee assistance program.
* **Parental leave** is one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceive **four weeks of fully paid parental leave** . Additional, unpaid leave may also be available, under the .
* **Voluntary Deferred Compensation** Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
* Learn about **additional wellness benefits** for State employees from the .
*Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.*
7a. *Only for candidates who upload a resume: If your resume does not have month/year of employment listed, please list the Company Name, Job Title, and Month and Year You Started and Ended Your Three (3) Most Recent Jobs. This is necessary for assessment of qualifications. 16. Disability Preference: Maine law provides a hiring preference to persons with disabilities by ensuring they are offered an interview if they meet the minimum qualifications of this position. If you believe that you qualify and wish to request a disability preference, please indicate by checking the appropriate box below.